Damages Upon Delivery

WHITELINE takes every step possible to ensure your orders arrive in the best condition possible.   However, it is the Buyer's full responsibility to thoroughly inspect the products received and observe any defects or damages before signing and accepting delivery.  If the box shows any signs of carrier mishandling: hole(s), crushed corners, worn tops, bottom or edges, etc., the buyer or authorized agent must note the exact description of each carton on the physical inspection report and/or delivery slip. If any unacceptable damages are observed, you have the right to refuse the delivery of the item.

Detailed description should be noted on the delivery receipt and pictures of the damages should be attached therewith.  The Buyer should then contact us (305) 987-9484 and make us aware of the damages within 24 hours, after which a damage claim form will be sent to the dealer where the furniture was bought to fill out and send back to us.

WHITELINE will make sure a replacement of the damaged product is arranged as soon as it is practically possible.  However, in the event that a replacement is not available a refund may be issued.

It is the Buyer’s full responsibility to thoroughly inspect an item before accepting delivery.  If damage is discovered after the Buyer receives the merchandise, WHITELINE will not be responsible for any replacement or return.


WHITELINE will replace any defective item as soon as it is possible. Defect items need to be claimed within 24 to 48 hours of delivery. If a replacement is not available a refund may be issued.


WHITELINE warrants to the End User that goods shall be free of defects for a period of One Year from the date of End User receipt of product.  Damage resulting from improper handling after merchandise is received by the Dealer or from exposure to weather or extreme atmospheric conditions is not covered by this warranty. This warranty is subject to normal use under normal conditions.

Proper care and usage are essential to preserving the Dealer’s rights under this warranty.  This warranty does not apply if your WHITELINE merchandise is damaged by using detergents, abrasives, or other chemicals, or if exposed to sunlight or extreme heat (except for outdoor items suitable for such use).

This warranty does not cover damages resulting from negligence, abuse, normal wear and tear, or accidents including, but not limited to, burns, cuts, scratches, tears, scuffs, stains, or indentations.

This warranty does not cover floor samples or products designated “as is” at time of purchase.

Because of craftsmanship or use of natural materials in WHITELINE products, normal variations can occur from piece to piece. This warranty does not cover such variations.

If any model or sample is shown to Dealer, such model or sample is used merely to illustrate the general type and quality of goods, and not to represent that goods supplied to Dealer will necessarily conform
in all respects to the sample or model.

WHITELINE will not be liable for any loss, expense, or damage other than to the furniture itself that may result from defect in the product.

This warranty becomes effective with the delivery date. For warranty claims please contact support@suburbancasa.com.

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