Inspection
Signature upon manifest, bill, or “Received by” acknowledges receipt of merchandise in full and in good condition by any authorized agent of the customer named. Any damages MUST be noted on the bill of lading or manifest at the time of delivery upon inspection.
Claims

A claim must be filed with customer service notifying them of any defective, missing parts/hardware or damaged merchandise within 24 hours of of receipt.
Swiss Madison® will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the returns clause applies, and there will be a 25% restocking fee along with Swiss Madison’s initial shipping and handling costs. All fees will be deducted from the refund.

Warranty
Swiss Madison® warrants that its products will be free of defects and materials in workmanship for a period of one (1) year on all products. Swiss Madison® will replace any product which does not meet this express warranty. Products are not warranted against regular wear and tear, nor are said to be of fitness for a particular use. EXCEPT FOR THIS EXPRESS WARRANTY, SWISS MADISON MAKES NO WARRANTIES, EXPRESS OR IMPLIED, CONCERNING THE PRODUCTS COVERED BY THIS AGREEMENT OR ANY AGREEMENT WITH CUSTOMER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OF MERCHANTABILITY, OR AGAINST INFRINGEMENT. CUSTOMER HEREBY WAIVES ANY CLAIM (INCLUDING ANY CLAIM BASED ON STRICT OR ABSOLUTE LIABILITY IN TORT) THAT IT MAY HAVE AGAINST SWISS MADISON, FOR ANY LOSS OR DAMAGE INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGE OR EXPENSE CAUSED BY THE PRODUCTS.

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