KUBEBATH offers the following limited warranty on each of its Vanity products* (the “Product”) and the components thereof. This warranty extends only to the original owner or end user for personal household use. For commercial uses, additional limitations apply.
Subject to the Warranty Service provision below, any product reported to the authorized dealer or to KUBEBATH as being defective within the warranty period will be repaired or replaced (with a product or component of equal value) at the option of KUBEBATH. This warranty extends to the original owner or end-user and is not transferable to a subsequent owner.
KUBEBATH reserves the right to modify this warranty at any time, it being understood that such modifications will not alter the warranty conditions applicable at the time of sale of the products in question.
Neither the distributor, authorized KUBEBATH dealer, nor any other person has been authorized to make any affirmation, representation, or warranty other than those contained in this warranty. Any affirmation, representation, or warranty other than those contained in this warranty shall not be enforceable against KUBEBATH or any other person, persons or entity.
KUBEBATH warrants the Product to be free from defects in workmanship and materials under normal use and service for a period of one (1) year from the initial date of purchase by the owner or end-user, contractor, or builder, from KUBEBATH or an authorized KUBEBATH dealer.
Should customer experience any defects in materials or workmanship within the warranty period, KubeBath will supply replacement parts or replace the defective product, subject to the following conditions:
- Any claim made under this warranty must include a copy of a valid proof of purchase showing the date and place of purchase.
- Our obligation under this warranty is to the original purchaser only, and may not be transferred.
- Product replacement does not include labor or installation costs.
- This warranty applies to residential installations only.
- KubeBath reserves the right to examine product in question and its installation prior to replacement.
- If an identical replacement product is not available, KubeBath reserves the right to replace the defective product with a similar product.
NOTE: Accessories such as rinse grids, and strainers are not covered by this warranty.
This warranty shall not apply to instances of incorrect operating procedures, breakages, or damages caused by fault through improper installation, carelessness, abuse, misuse, misapplication, improper maintenance, water damage, or alteration of the Product, as well as chemical or natural corrosion, accident, fire, flood, an act of God, or any other casualty. Avoid abrasive cleaners, steel wools, and harsh chemicals as these will scratch, damage, and / or dull the product and / or finish and void this warranty. The owner/end-user of the Product covered by the present warranty is entirely responsible for its proper installation and any applicable plumbing or electrical wiring. KUBEBATH neither installs nor supervises the installation nor hires a contractor for this purpose; consequently, KUBEBATH cannot be held responsible for any default, breakage, or damages caused thereby or resulting thereof, either directly or indirectly.
This warranty relates to defects in manufacture, materials or workmanship in a KubeBath sink or faucet supplied for installation into domestic premises in the United States. It does not extend to:
- Damage resulting from failure to maintain the product in accordance with the Care and Maintenance instructions provided with the product.
- Normal wear and tear, scratches or accidental damage.
- Faults arising from improper use and/or installation.
- Defects in strainers and rinse grids.
All incidental or consequential damages are specifically excluded.
The owner/end-user must provide access to the components of the Product as described in the installation guide so that KUBEBATH can execute the warranty specified herein. If such access is not available, all expenses to provide said access will be the responsibility of the owner/end user.
This warranty does not apply to Products that have not been installed or operated in accordance with instructions supplied by KUBEBATH and all applicable rules, regulations, and legislation pertaining to such installations.
This warranty does not apply unless the KUBEBATH Product is installed by fully insured licensed professionals. KUBEBATH strongly recommends that such licensed professionals have experience in the installation of bathroom and kitchen products. Installation of certain products, including, without limitation, glass products (i.e., shower doors and glass sinks) by an inexperienced person may result in glass breakage and, consequently, cause personal injury or death.
KUBEBATH is not liable for personal injuries or deaths to any persons or for any direct, special, incidental, or consequential damage, loss of time, loss of profits, inconvenience, incidental expenses, labor or material charges, or any other costs resulting from the use of the product or equipment or pertaining to the application of the present warranty, or resulting from the removal or replacement of any product or element or part covered by this warranty.
EXCEPT AS OTHERWISE PROVIDED ABOVE, KUBEBATH MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR COMPLIANCE WITH ANY CODE. In any case, KUBEBATH cannot be held liable for any amount over and above the purchase price paid for the Product by the owner/end-user, contractor, or builder.
In addition to the above conditions and limitations, the warranty period for products installed for commercial applications or used in commercial ventures is one (1) year from the initial date of purchase by the owner/end-user, contractor, or builder from an authorized dealer. KUBEBATH is not responsible for loss of use or profit under any circumstances. If the product is used as a display, the warranty period begins when the product is placed on display. This warranty gives the owner/end-user specific legal rights. The owner/end-user may also have other rights which can vary from one state or province to another.
When requesting warranty replacement parts, you will need to provide:
- a dated, valid proof of purchase (payment receipt from an authorized KubeBath reseller)
- The specific part number(s) and/or part description to be replaced.
- In some cases, a) KubeBath will require a digital picture of the part or product to verify the defect. b) KubeBath will require delivery of the part or product for inspection of the defect.
Delivery of warranty replacement parts typically take up to 10 business days. In some cases, replacement parts may not be readily available and may take up to 2-8 weeks for delivery.
After the first 30 days of product purchase, the cost of shipping replacement parts is not covered. Customer will be charged a nominal fee for shipping.
In order to obtain service provided under this warranty during regular business hours, contact KUBEBATH directly. KUBEBATH will provide the warranty service described above when the following conditions have been met: the failure is of the nature or type covered by the warranty; the user has informed an authorized KUBEBATH Agent or KUBEBATH’s warranty service department representative of the nature of the problem during the warranty period; conclusive evidence (e.g., proof of purchase or installation) is provided to the foregoing by the user proving that the failure occurred or was discovered within the warranty period; an authorized independent service person or company representative has been permitted to inspect the product during regular business hours within a reasonable time after the problem was reported by the user. KUBEBATH might request pictures of the products in order to help properly address the warranty claim and replacement parts. KUBEBATH’s warranty obligation shall be discharged upon tender of replacement or repair. The customer’s refusal to accept the tender terminates KUBEBATH’s warranty obligations.
*Certain models are pending approval. Certification may be ended by KUBEBATH or certification agencies without notice.When requesting warranty service, you will need to provide:
- an approved Return Merchandise Authorization number (RMA) issued by Customer Service
- a dated, valid proof of purchase (payment receipt from an authorized KubeBath reseller)
- a description of the problem
Items must be properly and safely packed in such a manner to prevent damage to the part or product during shipment. For your safety, please ship via insured carrier which employs package tracking. Large items such as Vanities, Countertops and Bathtubs must be shipped properly secured on a pallet.
After warranty service is completed, any repaired or replacement parts/products will be return shipped via Standard Ground service to the customer free of charge. Upgraded expedited shipment is available for a fee.
KubeBath will not service received items when:
- The item is inspected and found to be not covered by the warranty.
- The item is inspected and found to be damaged during shipment due to lack of proper packaging.
Return shipment of such products will be at the expense of the customer.
For products that are discontinued and no longer serviceable and/or replaceable, a pro-rated credit towards a purchase of another similar KubeBath brand product will be issued.