Damages Upon Delivery
If any of the items arrive damaged, a damage claim must be filed within 24 hours of receipt. Please send clear images reflecting the damage to email@example.com and reference the invoice or PO number from the order. If additional images or information is requested by this department the customer is required to fulfill this request promptly. Once we have all the necessary information we will reply to the email letting you know the status of the claim. We can either offer a discount for the customer to keep the item as is, ship a specific replacement part free of charge, or ship an entire new item free of charge.
If we decide to pick up the damaged item we will issue a call tag with the carrier of our choice. The customer must make sure to have the item packaged and ready for pickup on time as we can charge for additional pickups that need to be scheduled.
In order to be eligible for pickup we require the original packaging is still intact. If for whatever reason the packaging is damaged, the customer will need to arrange for proper packaging for the item before we can issue the call tag. The carrier cannot pick up any items unless it is packed properly. Please note that we will not ship any replacements before the original damaged item is picked up from the customer and in transit to our warehouse. Additionally, if the customer is notified that we will be sending replacements but we choose not to pick up the damaged item they can only dispose of the damaged goods once a replacement has been received and is in proper condition. If the customer chooses to return the damaged/wrong item and does not want a replacement, we will not cover the return shipping cost. We will still require that you reach out to us beforehand to receive authorization before you send your item back. If you do not receive authorization beforehand, the item may not be accepted and you may not receive money back.
We offer a one year limited warranty for all our items. If an item gets damaged from regular use, please contact firstname.lastname@example.org to file a damage claim. We will require the invoice and photographic evidence. Additionally, we will need to be provided with exact information of how the damage occurred so that we can determine if it is covered under the warranty.