Receiving Shipment
You are required to examine the order thoroughly upon successful delivery for any signs of visible damage. Please document all the damages on the Proof of Delivery receipt. If significant damage occurs to the shipment, the dealer or receiver is entitled to refuse the entire shipment.
If the damage is minor, please accept the shipment and report your findings to EVIVA LLC immediately. All claims for shipment defects or damages must be reported within 48 hours of receipt. Failure to comply with this rule automatically disqualifies dealers from free replacement of damaged goods. 

EVIVA LLC provides 1 (One) year limited warranty on all its products, subject to normal use and proper installation by licensed professionals. If a defect arises during the warranty period, EVIVA LLC, will (1) repair the Product at no additional surcharge using new parts, (2) replace the defected part or the entire product with a new one at the manufacturer’s discretion, or (3) elect to refund the original purchase price. This warranty is not transferrable.

The limited warranty covers any defects that may arise in the materials and workmanship in your product and all its parts. The warranty does not apply to damage due to misuse, abuse, or accidents that occur outside of our facilities, poor installation, everyday wear and tear, criminal activity, or lack of maintenance, or any act of nature (such as tornadoes, floods, and hurricanes).
Proof of purchase, such as a receipt from the original retailer, will be required to verify the eligibility of the warranty.

EVIVA LLC will not be responsible for damage due to installation errors, use of cleaners containing alcohol, organic solvents, or abrasives, whether performed by a service company, contractor, or yourself. Moreover, the limitations of liability in this warranty document do not apply to indirect, incidental, and consequential damages, injuries, losses, or costs of any nature relating to the product.
Except as provided by law, this warranty is in lieu of and excludes all other warranties, liabilities, guarantees, and conditions (statutory or contractual, expressed or implied), including any implied warranty of merchantability or fitness for use. Some jurisdictions, states, and counties do not allow the exclusion of implied warranties so the above terms or limitations may not be applicable for you.

This limited warranty gives you specific legal rights. You may be entitled to other rights depending on local law which vary from jurisdiction to jurisdiction. EVIVA LLC provides proper instructions on availing your warranty claims. All EVIVA LLC products are designed for indoor use only. Simply call 973-925-4028 or email to start the warranty process.

Parts Request
To properly assess the damaged/defective part, EVIVA LLC may ask for relevant photos that clearly depict the damage. Photos will help us determine the right course of action and will be an important role in filing damage claims with the shipping company. If you are unable to provide photos for any reason, then you must ship the product to our designated warehouse for inspection, at your own expense.

The product/part will be thoroughly examined and a decision will be made based on our expert’s discretion, including a full refund of the original purchase if it comes to that. All issues with the delivery must be reported to EVIVA LLC within 48 hours. All EVIVA LLC parts orders carry a 90-day limited warranty.

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