Shipment Inspection

We carefully inspect each item prior to shipment to ensure that you receive our products in perfect condition. Upon receipt of your order, please inspect the packaging for any signs of visible damage. Mark down specifically the pieces & signs of damages before signing off on the receipt.

Damage Claim

Please report damages to Ancerre's customer support team support team at (888) 830 - 8828, no later than 24 hours after receipt of your delivery. Any damages reported after the 24 hours are subject to a charge for replacements. Ancerre Designs does not provide RA’s on damaged items.

Warranty

We warrant it to be free of defects in material and workmanship for a period of 3 years from the date of purchase to the original owner and installation site. This warranty applies to products that are purchased from an authorized Ancerre Designs dealer and are used under normal residential use.

Our warranty will not cover the following:

  • Improper Maintenance (Please refer to care & maintenance manual)

  • Damages that was caused by improper installation

  • Abuse or alteration of Ancerre Designs products

  • Damages caused by fire, flood or any damages caused by the acts of God

  • Ancerre Designs is not liable for any labor or material charges, loss of time, loss of profits or any incidental expenses from the use of the products. Does not cover the cost for removal or reinstallation.

  • Warranty will be void if the Ancerre Designs products are installed with obvious visual defects

  • Natural stones and Quartz tops will vary (No 2 slabs are alike) in color, pattern & mineral streak from what is shown from our images. This is not consider defect & will not be covered under our warranty .

  • All natural wood will age (darken/lighten) over time depending on exposure to light. Natural wood will vary (dark spots, slight splits, mineral streak) in appearance and are not considered defects. In the situation when we send you a replacement doors or drawers, please note we can not guarantee exact color match.

To file a warranty claim, please call (888) 830 - 8828. Proof of purchase will be required.

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